Frequently Asked Questions
Do you require any deposit or payment in advance?
When you make a booking with us we generally do not request a deposit unless you specifically select an advance purchase rate (which takes full payment on arrival). However certain bookings with us may take a deposit such as when we work with an external supplier such as our Christmas with Wild Ireland package. In the event a deposit is requested then it will be non refundable and non transferable.
How many rooms can I book at once?
You can book as many rooms as you wish or that is available to book however for groups of 15 or more rooms then please contact the hotel directly as we may be able to offer you a discount for larger group bookings.
What time is breakfast served?
Breakfast is served from 7.30am daily and up to 10.30am midweek. On Saturday and Sundays we serve breakfast until 11am. We advise all guests to prebook early for their breakfast times. At weekends the later times are most requested and we allocate times on a first request basis. If you choose to leave booking a breakfast time until arrival then you may have no option but the earliest time slot. Be prepared and pre book before arrival.
How do I make a reservation for Dinner?
We ask all our residents to make a reservation for dinner prior to arrival to ensure they have the time they want. If you have booked a package with dinner included we will endeavor to contact you prior to arrival. You can contact us to pre book your time as soon as you are ready. If you do not have dinner included but would like to dine with us in Peninsula Restaurant or Lough View Bar, we request you to prebook in advance also. Email us on firstname.lastname@example.org to book a time.
How do I find you?
We are located along the coast of Lough Swilly as you drive in from Letterkenny/Derry direction. As you approach the roundabout into Buncrana we are located to the left hand side, the first turn off. Our postcode is F93 PP9H is you would like to enter this into your google maps or sat nav. If you are driving from the Carndonagh/ Clonmany direction you need to travel through the town and head out towards Derry/Letterkenny as we located on your way out of Buncrana to the right hand side. Call us on 07493 61144 if you need any help.
What is there to do near the hotel that I can walk to?
Buncrana has an abundance of activities to avail of by foot. There are superb walking routes just as you exit the hotel and along the shore path. The Amazing Grace lookout point is located along the shore front, there is a fantastic playpark along the shore front and the ferry connecting you to Rathmullan is located at the harbour in front of the hotel, great for day trips. Buncrana Town is only a short walk from our grounds and offers loads of shops, cafes and bistros to enjoy.
Things to do near the hotel that I can drive to?
Inishowen offers an amazing array of activites that really showcase our Peninsula in all its glory such as Walking with Alpacas at Malin Head, discovering the Faminie years all the way up to the Troubles in Northern Ireland at Doagh Famine Village, Greencastle Maritime Museum with its planetarium and history of the fishing industry in Inishowen. Plus walking routes, cycling routes, hill walks, looped walks, waterfalls and wee caves all dot the landscape of Inishowen. You can best plan an itinerary by visiting www.govisitinishowen.com
Can I request a travel cot for my child?
Yes, we can accommdate you with a travel cot for your child under 2. Please note we do not supply mattresses with our travel cots. Cots can be allocated to most room types and all children must be noted on your reservation. If your room type does not state children included or you are unable to add them in, it will be because the room type does not support additional children. Please contact us here at reception if you need to request a travel cot 07493 61144.
Can I change or cancel my reservation once it has been made?
Yes, you can contact us here at the hotel to change or amend your booking at any time but please allow up to 48 hours before the date to avoid a charge. For cancellations we have a 24 hour cancellation period which means you must contact us to cancel 24 hrs before you are due to arrive. Failure to do so means you will be charged the first night accommodation fee.
Are you running Santa's Kingdom this year?
Unfortunately we are not able to run our Santa's Kingdom event this year. This event takes months of preparation from ordering gifts, making the displays, organising staff and the writing of scripts and staff training, We normally begin preparing for Santas Kingdom in April each year. As we have lost too many months with the uncertainty of how things would progress we have decided to wait until next year to review Santas Kingdom. We have teamed up with Wild Ireland this year, the local animal santuary, who run their own Christmas event with Santa making an appearance also.